How can we help?
Answers to common questions, and a real person on the other end of the email.
Contact us
Email support@pilotpage.app — we usually reply within one to two business days. Include the email address on your PilotPage account and, if you can, a screenshot.
Email supportGetting started
See every way to log flights, set up your virtual logbook and track currency.
Features guidePlans & billing
How the Free plan works, what Pro adds, scan packs and cancelling.
Pricing & billingYour data & privacy
What we store, how to export everything, and how to delete your account.
Privacy PolicyCommon questions
I can't sign in
Check you're using the same method you signed up with — email and password, Google, or Apple. Use Forgotten password? on the sign-in screen to reset an email password. Still stuck? Email us from the address on your account.
Does PilotPage work without internet?
Yes. Once you've signed in on a device you can view your logbook and add flights with no signal. Changes sync automatically when you're back online — the dot at the top of the app shows whether you're online and if anything is waiting to sync.
How do I bring in my existing logbook?
Go to Enter flights and choose Paste / CSV (rows copied from Excel, Numbers or Google Sheets), Company import (your operator's logbook export, as Excel, CSV or copied text), Bulk entry for typing past months quickly, or Page scan on Pro to photograph paper pages. Every import shows the flights for you to check before anything is saved.
My company logbook export won't import
Make sure the export includes the header row, and choose your company under Companies first. If something lands in the wrong column, use Map columns. If it still won't read, email us the company name and a sample row (change any names) and we'll add support for it.
Page scan missed or misread something
Scans aren't 100% guaranteed — handwriting, faded ink or an unusual layout can be misread, which is why every line is shown for you to edit before saving. For best results hold the phone sideways, fill the frame with one flat page in good light, and crop to the page edges. If a scan fails, the scan credit is given back.
How do I manage or cancel my subscription?
Subscriptions bought in the iPhone or iPad app are managed by Apple: open Settings → your name → Subscriptions on your device, or in PilotPage go to Settings → Subscription → Manage subscription. Cancel at least 24 hours before the renewal date to avoid being charged for the next period.
How do I get a refund?
App Store purchases are refunded by Apple — request one at reportaproblem.apple.com. Nothing here limits your rights under the Australian Consumer Law; if you have a problem, email us and we'll help.
I changed phones and lost Pro
Sign in to the same PilotPage account, then go to Settings → Subscription → Restore purchases. Your plan and logbook follow your account, not the device.
How do I export my logbook?
Any time, on any plan: download PDF pages or a CSV spreadsheet from the virtual logbook, or download all of your data from Settings → Privacy & legal.
How do I delete my account?
In the app go to Settings → Privacy & legal → Delete my account. Your account is deleted after 30 days; signing back in within that time lets you restore it. You can also email us to ask for deletion.