Privacy Policy — PilotPage

About this policy

This Privacy Policy explains how Josh Small trading as AvGeek (ABN 49 934 361 905) ("AvGeek", "we", "us") collects, uses, stores and discloses your personal information when you use the PilotPage website and app. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By creating an account or using PilotPage you agree to this policy. If you don't agree, please don't use the service.

What we collect

We only collect information we need to run PilotPage:

Account details: your name, email address, Aviation Reference Number (ARN) if you provide it, and a username. Passwords are handled by our authentication provider and are never visible to us.
Personal particulars you choose to add: date of birth, address, phone and mobile numbers, and a profile photo.
Your logbook: flights, dates, aircraft types and registrations, routes and aerodromes, hours, approaches, landings, categories, notes, goals and settings.
Records you upload or create: signatures, milestone sign-offs, certificates, licences and other documents.
Information about other people that you enter, such as the names of pilots in command, instructors and crew.
Photos of paper logbook pages, if you use Logbook Page Scan.
Subscription and purchase status. Payments are processed by Apple (App Store) or our payment provider — we never receive your full card details.
Messages you send us, for example support or company-plan enquiries.
Basic technical information needed to deliver the service, such as your device's IP address when it loads maps, fonts or app files.

Signing in with Google

If you choose "Continue with Google", PilotPage uses Google Sign-In only to create your account and sign you in. With your permission, Google shares the following with us:

Your name
Your email address
Your Google profile picture (if you have one)
A Google account identifier that lets us recognise you next time you sign in

How we use and protect Google user data

We use this information only to create and secure your PilotPage account, sign you in, show your name on your profile and logbook, and contact you about your account.
We do not request access to your Gmail, Google Drive, contacts, calendar or any other Google service.
We do not sell Google user data, use it for advertising, or transfer it to anyone except the service providers listed below that host and run PilotPage (such as Supabase, which provides our sign-in and database).
We do not use Google user data to develop, improve or train artificial intelligence or machine learning models.
Google user data is stored securely with our hosting provider, encrypted in transit, and kept only while your account exists. When you delete your account it is permanently erased within 30 days.
You can disconnect PilotPage from your Google account at any time at myaccount.google.com/permissions, and delete your PilotPage account from Settings → Privacy & legal.
PilotPage's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

How we use it

We do not sell your personal information and we do not use it for third-party advertising.

To provide PilotPage: storing and syncing your logbook, calculating totals, currency and goals, and producing your virtual logbook, printouts and exports.
To transcribe logbook pages you choose to scan.
To manage your account, subscription, scan credits and any company plan.
To respond to your enquiries and provide support.
To keep PilotPage secure, prevent misuse and fix problems.
To meet our legal obligations.

Who we share it with

We share personal information only with service providers that help us run PilotPage, and only as needed for that purpose:

Google — only if you choose to sign in with Google, to confirm who you are.
Supabase — hosting, database, file storage and sign-in (data stored in Singapore).
Anthropic (Claude) — receives a logbook page photo only when you use Logbook Page Scan, to read the entries on it.
Apple and our payment provider — to process subscriptions and purchases.
Map, font and content-delivery providers — receive your device's IP address when the app loads map tiles, fonts or files.
Your employer, only if you activate a company plan they provide — limited to confirming your plan is active. We don't share your logbook with them.
Authorities, where the law requires it.

Overseas disclosure

Your account and logbook are stored with Supabase in Singapore. Some of our other service providers store or process information outside Australia, including in the United States (for example, Anthropic when you use Logbook Page Scan, and Apple and Google when you pay or sign in through them). We take reasonable steps to make sure they handle your information in line with the APPs.

Storage and security

Your data is encrypted in transit and protected by access controls so that only your account can read it. A copy is also kept on your device so the app works offline. No system is completely secure, so please use a strong, unique password and keep your devices locked.

Keeping your data, and deleting it

We keep your information while your account is open. You can delete your account at any time in Settings → Privacy & legal → Delete my account. Your account is then closed and scheduled for deletion: for 30 days you can restore it simply by signing in again, after which your logbook, documents, signatures, profile and sign-in are permanently deleted. Copies in our providers' backups are removed within their backup cycle (generally within a further 30 days). We may keep limited records where the law requires, such as purchase records.

Accessing and correcting your information

You can view and edit everything you've entered directly in PilotPage, and download a full copy of your data in Settings → Privacy & legal → Download my data. You can also ask us for access to, or correction of, your personal information by emailing us. We'll respond within 30 days.

Information about other people

If you record other people's details (for example a pilot in command or instructor), please make sure you're entitled to, and only record what a pilot logbook normally needs.

Young pilots

PilotPage is designed for student and licensed pilots. If you are under 18, please make sure a parent or guardian is happy for you to use it.

Device storage

PilotPage stores your settings, a cached copy of your logbook and your sign-in on your device (browser storage or app storage). We don't use advertising or tracking cookies.

Complaints

If you have a privacy concern or complaint, email us at support@pilotpage.app. We'll respond within 30 days. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy. If we make important changes we'll let you know in the app before they take effect. The date at the top shows when it was last updated.

Contact us

Josh Small trading as AvGeek · ABN 49 934 361 905 · support@pilotpage.app